Terms of service
TERMS OF SALE AND METHOD OF PAYMENT
A minimum order is not required.
Prices include VAT.
Reef Joker sells by the method WYSIWYG (“What You See Is What You Get” - what you see is what you get), ie the coral you see in the picture and you want to buy will be the one that will arrive at your home.
Orders will be processed in the first three days of the week MONDAY - TUESDAY - WEDNESDAY except for special customer requests compatibly with shipping. Once the online order is completed, the customer will receive a shipment confirmation email with the tracking number of the package in order to follow the shipment step by step online.
If explicitly requested by the Customer, the relevant CITES number will be issued for animals that need it, if you want an invoice you must specify it when ordering.
PAYMENT SYSTEMS ACCEPTED
CREDIT CARD - PAYPAL
By choosing this method, you can make the payment in absolute tranquility using a credit card or directly from your PayPal account. Once the online transaction has been completed, PayPal will immediately charge the amount relating to the purchase made.
Advance payment by bank transfer to:
BCC OF BARLASSINA CREDITO COOPERATIVO
Upon credited payment, Reef Joker will process the order.
COLLECTION AT OUR OFFICE
With the modality "collection at our. headquarters ”by making an appointment by phone or by e-mail, you can collect your order from our. headquarters in Garbagnate Milanese, via Trieste 86.
Reef Joker is not liable in any way for damage caused and / or transport delays attributable to the courier.
We recommend that the Customer, upon delivery of the goods, carefully check, before signing the acceptance on the courier's document, that:
- the number of packages corresponds to what is indicated in the transport document sent in advance via e-mail
- the package is intact, not damaged, or otherwise altered.
In case of transport damage:
If upon delivery of the goods there is evident damage to the packaging, we invite the customer to accept the package specifying the clause "with reserve right".
If the customer accepts with reserve, please inform Reef Joker by attaching photos and videos of the damage suffered.
In the absence of communications, the goods will be considered delivered correctly
Reef Joker will provide for the replacement (same species and / or size) or full refund of the animal in the event that it died during shipment. The replacement or refund will take place only after having received: promptly email with suitable photographic and video documentation proving the state of the animal and sending the same documentation within 48 hours of delivery, by registered letter with return receipt, to Reef Joker Via Trieste 86 20024 Garbagnate Mil.se (MI) Italy (postmark will be valid).
RULES AND RETURN OF TRANSPORT
The right of withdrawal occurs within 10 days of receipt of the goods by sending an email and sending the same documentation by registered letter with return receipt to Reef Joker Via Trieste 86 20024 Garbagnate Mil.se (MI) Italy - specifying the product codes and the way in which you want to be refunded of the product price. Shipping costs will not be refunded.
Shipping costs will be refunded if the product:
- does not correspond to the one ordered
- is damaged or not working
The refund is in accordance with the courier's standard rates. Additional costs cannot be refunded.
We offer the possibility of having the package picked up by the courier directly at the customer's home, upon payment of the shipping costs which will be specified by email.
Reef Joker guarantees the utmost care and professionalism in product packaging. The packaging consists of:
- double / triple bags in resistant nylon, with special closure
- specific thermal insulating boxes with the addition of shockproof polystyrene material.
During the winter, the box is equipped with a warmer to keep the internal temperature constant. There are no additional costs for packaging costs.
The expeditionTNT Express, with delivery within 24 hours,For residents of Calabria, Sicily or Sardinia, delivery times are 48 hours.
€ 20.00 for orders up to € 200.00
FREE for orders over € 200.00
€ 30.00 TNT EXPRESS 10 (Delivery guaranteed by 10.00 next day)
€ 12.00 - PRODUCTS ONLY
We recommend holding the deposit at the branch or theTNT pointnearest (to be specified when ordering).
UPS Express Saverfor international shipments with guaranteed delivery within 24 hours after dispatch to major European locations.
Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Luxembourg, Holland, Poland, Portugal, Czech Republic, Slovakia, Slovenia, Spain, Sweden,
€ 69.00 for orders up to € 300.00
FREE for orders over € 300.00
The 24-month warranty pursuant to Legislative Decree 24/02 applies to products with a lack of conformity, provided that the product itself is used correctly, in compliance with its intended use and as provided in the attached technical documentation. This guarantee is reserved for private customers (individuals who purchase goods for purposes not related to their professional activity, or make the purchase without indicating a VAT number in the order form). In case of lack of conformity, Reef Joker will restore the conformity of the product by replacing or reducing the price, until the contract is terminated. Only after the authorization has been issued, the Customer must send the goods to Reef Joker in Via Trieste 86 - 20024 Garbagnate Mil.se (MI) - ITALY. to its Customer a product under warranty (restored or replaced), Reef Joker may proceed at its discretion to return the entire amount paid or to replace it with a product with equal or superior characteristics.